Most days, social media is a great place to connect with customers past, present and future. When something goes wrong, though, your friendly community can quickly turn into a hotbed of accusations, rumor-mongering and harassment.
But an issue flaring up on social media doesn't have to become a crisis. With these common-sense steps, you can put out the fire before it even has a chance to kindle.
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off before they book. Too lax, and you leave your business open to disastrous last-second cancellations.
Has the time come to choose your tour and activities company's first custom domain? Are the options overwhelming, or is everything you try already taken? Don't worry — these seven steps will make it easy.
Want to brush up on your scam awareness? Here are some common scams that affect tour providers around the world.
Fraud and Tour Providers: 4 Steps to Help You Protect Your Business
Rezgo 9 is here, and it's one of our biggest updates yet. With Rezgo Built-In Payments and Verified Guest Reviews, we've made it easier than ever for tour and activity companies to build their businesses online — and those are just two of the new features you'll find in this release.
When you're starting out, a free domain can be a blessing. Being able to direct customers to your new online home at example.rezgo.com is great! But even better is being able to direct customers to your own custom domain, like example.com — and it's a lot easier than you might think.
For decades, businesses have relied on a few global standards for payments: credit cards, cash, checks and, occasionally, bank transfers of various types. That's what we had in the analog age, and that's what we've used in the digital age.
Whether your tour and activities company is new to online bookings or well-established, it's a good idea to keep up with the state of digital payments. In a landscape that's always changing, it's easy to get lost or be led astray.
Leadership has a way of sneaking up on a person. One day you're setting out in the world, excited about starting a new tour business — the next, you're surrounded by people who look to you for guidance.