In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren't willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? Publicly, on social media?
Is your tour company ready to take the next step to success on your path to becoming a 7-figure business?
Two of the foremost experts in the field are offering the Rezgo community an exclusive invitation to their upcoming workshop.
Tired of dealing with no-shows? Rezgo makes it easy to take one of the biggest steps in keeping your customers' attention: sending reminder emails before their booked tour or activity.
For as long as we've had photography, some travelers have made the pictures they take home a priority. Drones now allow those travelers to take their trip photos to literal new heights, and who could blame them?
Rezgo 9.4 has arrived, and it includes powerful new features to make your job easier. A comprehensive pick-up location system, scheduled reports, and application integrations are just a few of the features we've packed into this update.
Is your tour and activities company struggling with chargebacks? If so, you're not alone. Everyone who does business online deals with chargebacks from time to time, and customers are becoming increasingly bold about seeking chargebacks for fraudulent reasons.
Online bookings are increasingly the main way customers connect with tour and activity providers, but booking online does require trust. Here's how you can build trust into every part of your company's online presence.
Booking can be a real exercise in trust for new customers. They're handing over hard-earned money for a promise that you'll give them a good experience — an experience that might not happen for months. From that perspective, it can seem like a lot to ask.
When we first started development of Rezgo back in 2005, we did so in earnest with the goal of helping experience providers manage their businesses and take bookings online. Since that time we've seen the industry change and shift as booking software, marketplace, and OTA companies have come and gone. For us, though, one thing has remained the same, providers are the core of our business and the primary focus of Rezgo.
Most days, social media is a great place to connect with customers past, present and future. When something goes wrong, though, your friendly community can quickly turn into a hotbed of accusations, rumor-mongering and harassment.
But an issue flaring up on social media doesn't have to become a crisis. With these common-sense steps, you can put out the fire before it even has a chance to kindle.