Rezgo 9.4 has arrived, and it includes powerful new features to make your job easier. A comprehensive pick-up location system, scheduled reports, and application integrations are just a few of the features we've packed into this update.
Is your tour and activities company struggling with chargebacks? If so, you're not alone. Everyone who does business online deals with chargebacks from time to time, and customers are becoming increasingly bold about seeking chargebacks for fraudulent reasons.
Online bookings are increasingly the main way customers connect with tour and activity providers, but booking online does require trust. Here's how you can build trust into every part of your company's online presence.
Booking can be a real exercise in trust for new customers. They're handing over hard-earned money for a promise that you'll give them a good experience — an experience that might not happen for months. From that perspective, it can seem like a lot to ask.
When we first started development of Rezgo back in 2005, we did so in earnest with the goal of helping experience providers manage their businesses and take bookings online. Since that time we've seen the industry change and shift as booking software, marketplace, and OTA companies have come and gone. For us, though, one thing has remained the same, providers are the core of our business and the primary focus of Rezgo.
Most days, social media is a great place to connect with customers past, present and future. When something goes wrong, though, your friendly community can quickly turn into a hotbed of accusations, rumor-mongering and harassment.
But an issue flaring up on social media doesn't have to become a crisis. With these common-sense steps, you can put out the fire before it even has a chance to kindle.
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off before they book. Too lax, and you leave your business open to disastrous last-second cancellations.
Has the time come to choose your tour and activities company's first custom domain? Are the options overwhelming, or is everything you try already taken? Don't worry — these seven steps will make it easy.
Want to brush up on your scam awareness? Here are some common scams that affect tour providers around the world.
Fraud and Tour Providers: 4 Steps to Help You Protect Your Business