Booking can be a real exercise in trust for new customers. They're handing over hard-earned money for a promise that you'll give them a good experience — an experience that might not happen for months. From that perspective, it can seem like a lot to ask.
When we first started development of Rezgo back in 2005, we did so in earnest with the goal of helping experience providers manage their businesses and take bookings online. Since that time we've seen the industry change and shift as booking software, marketplace, and OTA companies have come and gone. For us, though, one thing has remained the same, providers are the core of our business and the primary focus of Rezgo.
Most days, social media is a great place to connect with customers past, present and future. When something goes wrong, though, your friendly community can quickly turn into a hotbed of accusations, rumor-mongering and harassment.
But an issue flaring up on social media doesn't have to become a crisis. With these common-sense steps, you can put out the fire before it even has a chance to kindle.
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off before they book. Too lax, and you leave your business open to disastrous last-second cancellations.
Has the time come to choose your tour and activities company's first custom domain? Are the options overwhelming, or is everything you try already taken? Don't worry — these seven steps will make it easy.
Want to brush up on your scam awareness? Here are some common scams that affect tour providers around the world.
Fraud and Tour Providers: 4 Steps to Help You Protect Your Business
Rezgo 9 is here, and it's one of our biggest updates yet. With Rezgo Built-In Payments and Verified Guest Reviews, we've made it easier than ever for tour and activity companies to build their businesses online — and those are just two of the new features you'll find in this release.
When you're starting out, a free domain can be a blessing. Being able to direct customers to your new online home at example.rezgo.com is great! But even better is being able to direct customers to your own custom domain, like example.com — and it's a lot easier than you might think.
For decades, businesses have relied on a few global standards for payments: credit cards, cash, checks and, occasionally, bank transfers of various types. That's what we had in the analog age, and that's what we've used in the digital age.